Terms & Conditions

Terms & Conditions

Please read my T&C’s carefully before purchasing, by purchasing with Lottie’s Little Treasures you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

Lottie’s Little Treasures own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Lottie’s Little Treasures website, we make no warranties, whether express or implied in relation to its accuracy.

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Lottie’s Little Treasures you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.

Prices

Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

Products

Lottie’s Little Treasures products are all handmade to the highest of standards to ensure quality and complete customer satisfaction.

 

Lottie’s signature range

We source the fabric used for our projects from a variety of places and recycle and use where possible the offcuts and scraps from other projects to minimise wastage. Therefore, it is not always possible to match fabrics exactly to those you see in the photos although the colouring and types of fabrics may vary they will be of a similar style.  Should you require something specific please do not hesitate to contact us and we will do our best to accommodate your requests

Due to the nature of the techniques used each individual piece is a unique one off piece exclusive to Lottie’s, no products are ever alike even when using the same design, even where the same fabrics are used in the same order the embroidery is impossible to get precisely the same each time helping create the piece one of a kind.

 

Classes and Workshops

A date that is mutually convenient to all parties will be agreed on booking.

 

Curtains, repairs and alterations

They are priced following a consultation to see exactly what is required and prices are agreed with the customer prior to any work commencing.

 

Lottie’s little elves

Elves are fully safety tested and comply with the EN71 toy safety standards and carry the CE mark.

A limited number of elf order slots are available each year from April until October, to allow November for them to be packaged and dispatched.  these slots are allocated on a first come first serve basis running in order.  Once you contact us to reserve a slot you will receive a message informing you which month you have.  Payment is required in full by the end of the month prior to the month you have been allocated, and a request will be sent for this payment during the month in which payment is required.

 

Trade enquiries

Trade enquiries are welcome, please contact us via email or the contact us page with details regarding your business, what you are interested in and your contact details

 

Payment

Lottie’s Little Treasures preferred payment method is PayPal – You do not need a PayPal account to purchase with us.  Bank Transfer is also available, please enquire for details. If paying in person, cash and card payment are available – although please note that card payment is only available where we have a WIFI or 3G signal in order to process the payment.

Any contract for purchases made through the website will be with Lottie’s Little Treasures. Lottie’s Little Treasures must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received Lottie’s Little Treasures will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. Lottie’s Little Treasures acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Please allow up to 3 working days for in stock items to be dispatched, and up to 3 weeks for custom made items.

During busier periods, such as the run up to Christmas, please allow longer periods. If there is a delay with your order, Lottie’s Little Treasures will advise you as soon as possible.

Shipping

You will be able to choose your chosen postage method when purchasing, the cost of this will be shown as a breakdown before you pay.

Postage for multiple items will be calculated separately and invoiced to ensure you only pay the required amount.

 

Should your order not arrive, please contact Lottie’s Little Treasures, a full refund or a replacement will be offered once 15 days has passed.

Returns & Cancellations

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.

If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.

To [here the trader’s name, geographical address, and where available, fax number and e-mail address are to be inserted by the trader]:

I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],

Ordered on [*]/ received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

*Delete as appropriate

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Lottie’s Little Treasures.

Returning Custom Items:

Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Lottie’s Little Treasures; in this case, please refer to the returns section of this document.

Lottie’s Little Treasures

Address:

Telephone Number:

Email:

 

Last edited February 2016Bottom of Form